Services
Services for publishing platforms.
Six services for news, media and publishing platforms, delivered on a flat monthly retainer with clear scope and SLAs.
01 / Service
Managed Cloud Operations
We run your platform as a service: provisioning, configuration, monitoring and day-to-day operations.
This is the Cloud Operations lane of our two-lane operating model: the day-to-day running of the platform.
We operate digital experience and headless CMS platforms, editorial and content-production systems, and subscription and content-delivery platforms.
Weekly operational reviews and a monthly governance report cover incidents, SLA performance, planned work and cloud spend.
02 / Service
Site Reliability & 24/7 Incident Response
On-call coverage, rapid triage, root-cause investigations and remediation.
We provide 24/7 P0/P1 incident response against agreed SLAs.
For organisations where a publishing outage is a newsroom emergency, not a ticket for the morning.
Incidents and SLA performance are reported in the weekly operational review and the monthly governance report.
03 / Service
Platform Maintenance & Upgrades
Patches, version rollouts and infrastructure upgrades with tested rollback.
This is the Platform Maintenance lane: planned patching, upgrades, automation work and improvements, delivered on a predictable roadmap.
It is staffed and reported on separately from day-to-day operations, so neither starves the other.
Every upgrade has a tested rollback.
04 / Service
DevOps & Automation
CI/CD, infrastructure-as-code and automation that removes operational toil.
We replace manual toil with tested automation so operations become repeatable and predictable.
Infrastructure is managed as code, and automation work is planned in the Platform Maintenance lane.
05 / Service
Cloud Migration & Modernization
Move editorial and publishing workloads to the cloud, safely.
We operate publishing systems across their full lifecycle, from migration through daily operations.
That covers digital experience and headless CMS platforms, editorial and content-production systems, and subscription and content-delivery platforms.
06 / Service
Observability & Cost Optimization
Dashboards, alerting and cloud spend under control.
Monitoring is part of the day-to-day Cloud Operations lane.
Cloud spend is reported in the monthly governance report, alongside incidents, SLA performance and planned work.
How we engage
Two lanes, reported separately.
A two-lane operating model, staffed and reported on separately so neither starves the other.
A flat monthly retainer model with clear scope and SLAs — no surprise bills at the end of the quarter.
Cloud Operations lane
Day-to-day running of the platform, monitoring, and 24/7 P0/P1 incident response against agreed SLAs.
Platform Maintenance lane
Planned patching, upgrades, automation work and improvements, delivered on a predictable roadmap.
Weekly operational reviews and a monthly governance report cover incidents, SLA performance, planned work and cloud spend.
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